Customer satisfaction is our priority - Stone Hub India's commitment to quality and service
Quality and service are the two pillars of any business, whether it is a product or a service. These two attributes lead to customer satisfaction, as customers want to spend the money, which gives them value. Customer satisfaction not only increases customer loyalty but also the overall revenue of a company, as a happy customer leads to more customers. It is a win-win deal for both customers and the business.
Stone Hub India is one of the prominent imported marble suppliers in India and we value each and every customer. Our goal is to provide the finest of the marbles to our customers, as we understand the value of every penny spent.
Stone Hub India: Our commitment to quality
We just don’t say it; we prove it. We follow the best industry practices to provide quality marbles and here is proof of how we do it.
Quality control processes
We completely rely on quality control processes to ensure products meet predefined standards of quality, durability, and aesthetics. We follow key processes like raw material inspection, colour consistency, edge quality inspection, finishing Assessment and packaging inspection. These processes detect defects, maintain structural integrity, and ensure product security during transportation.
Sourcing
Sourcing is a critical part of any marble business and we scrutinise the supplier through various processes. We consider factors like reputation, experience, product range, geographic location, and production capacity. We evaluate their capabilities, including production facilities, equipment, technology, and quality control processes. We ensure they adhere to industry quality standards and certifications, such as ISO 9001. We request marble samples to assess quality, consistency, colour variation, finish, and other characteristics and also continuously monitor their performance.
Compliance
We adhere to industry standards by obtaining certifications like ISO 9001:2015 to implement a quality management system (QMS) to ensure consistent quality. We follow health and safety regulations to protect our workers and stakeholders. We engage in effective labelling, documentation, and traceability of marbles and verify their origin and quality. We perform regular internal audits to identify non-compliance or improvement opportunities.
Employee training
We believe in training our employees as per industry standards, regulations, and procedures. We also train our employees on various types of marbles, their characteristics, applications, and quality considerations. We conduct practical training sessions on quality control techniques, including visual inspection, dimensional measurement, surface testing, and strength testing, as well as provide hands-on training on safe machinery and equipment operation and regular maintenance procedures.
Testing
We use various testing and inspection methods to ensure product quality. These include visual inspection for defects, precision instrumentation for dimensional accuracy, and surface quality assessment for finish and texture. We do strength testing for mechanical properties, water absorption testing for porosity, chemical resistance testing for resistance, and slip resistance testing for friction. We use non-destructive testing techniques for internal structure, defects, and anomalies, while we conduct weather and environmental testing for simulated conditions.
Sustainability
We believe in sustainability and adopt strategies like sustainable sourcing, energy efficiency, water management, waste reduction, and recycling. We partner with quarries and suppliers, investing in energy-efficient technologies and implementing energy conservation measures. We minimise water usage in marble processing and fabrication processes, such as sawing, grinding, and polishing; treat wastewater; and implement waste reduction strategies to reduce our carbon footprint.
Our customer-centric approach
Customers are the cornerstone of Stone Hub India, an imported marble company, our customers are the cornerstone of our business. We are committed to providing the best imported marble supplier services and solutions to meet their unique requirements.
Customisation Options
Every customer has different requirements and tastes. We provide personalised assistance and guidance for customers, offering custom design services and consultations for customised marble stones. We offer a wide range of materials, colours, patterns, and finishes, as well as dimensional customisation options for unique project dimensions. We also offer surface finishing and treatments like polishing, honing, brushing, flaming, and antiquing as part of our services.
Punctuality
We value our customers' time, which is why we provide accurate delivery time estimates based on production capacity, order volume, and complexity. We have implemented efficient order processing systems, inventory management, and supplier collaboration for timely delivery. We establish reliable supply chains to mitigate disruptions and enhance production flexibility. Time and again, we optimise our logistics to ensure on-time delivery of our marbles.
Value-added services
We provide technical and functional support, installation, after-sales support, and customer relationship management to our customers. We offer project planning, installation guidance or assistance and collaborate only with trusted contractors. After-sales support and warranty services address issues that arise after product delivery and installation.
Conclusion
Stone Hub India prioritises customer satisfaction through quality imported marble in Kishangarh and a commitment to quality and service. We ensure quality through diligent processes like quality control, sourcing, compliance, employee training, testing, and sustainability practices. Our customer-centric approach includes customisation options, punctual delivery, and value-added services. By valuing each customer and providing top-notch products and services, Stone Hub India aims to enhance customer loyalty and satisfaction while maintaining high standards in the marble industry.